1. Definitions and Interpretations
The following words shall have the followings meaning in these Terms & Conditions:
“Website” refers to www.biwi.ae and its sub domains. A subdomain is any name before the domain name BiWi.ae. Examples would be “payment.BiWi.ae’, “chat.BiWi.ae”, www.biwi.ae etc.
"Agreement" shall mean registration by a Member on the Website accepting these Terms and Conditions;
"Subscription" refers to a paid fixed fee giving unlimited access to our paid Services, as required, for a limited period that can be 1, 3, 6 & 12 months renewable after the purchased period where the subscription has been purchased using a bank card or any other method of payment listed on our website and allowing continuing debits to be made;
"Service(s)" refers to the entirety of the Services available via the Website to Members, whether paid or unpaid;
"Paid Services" refers to all Services accessible, at rates quoted, by this site to Members with a valid Subscription.
“Subscription” means Basic, Silver, Gold and Platinum Packages as advertised on the Website which bundle different Services & features hence bear different prices.
"Add-Ons" means additional paid services or goods, tangible or intangible ordered via our online ordering system.
"Member(s)" refers to any or all valid registered users of our Service, whether they access Services or Paid Services.
"Member Content" refers to the information contained in the Member's profile, created by the Member and displayed on the Website from time to time. Member content includes Public and Private information related to a member.
“Public” information refers to personal information which Member inputs in the registration forms, which may or may not include: customer-specified Website username, gender, age, religion, income range, profession, telephone number, Skype ID, Messenger ID, preference/lifestyle information, general geographic location, photograph and horoscope.
“Private” information includes, but is not limited to: email address, first name, last name, credit card number or checking account information for payment, a user-specified password, mailing address and postal/zip code.
“Your Authorisation” You as a Member authorise us to share your Public information with other Members of the Website so that other members may read about your profile and contact you. You also authorise us to use your postal address to make deliveries that were purchased by you or by someone else for you via the Website or its sub-domains. When other members wish to send a virtual or tangible gift to you via ordinary mail, we will pass your address to the courier company in your region/country. We will not pass this address to the members who are sending gifts. If you are a gift sender you agree that we will not disclose the postal address or any information that is deemed 'Private' to you. You agree that we will not be able to provide you tracking information since it will violate this agreement.
The terms 'us', 'we', 'our' refers to all brands owned and operated by ITSec Ltd Limited for the purposes of this Agreement.
These Terms and Conditions apply to the entire contents of this Website.
The Website is a brand name of and is operated by ITSec Ltd Limited, hereafter referred as ("ITSec Ltd"), a private limited company incorporated in England and Wales with registered company number 4047064 , having postal address of 79 London Road, Leicester, LE2 0PF, United Kingdom.
These terms and conditions are binding documents which govern your use of our services and our provision of the Service to you. You are required to read these terms and conditions carefully. We assume that you have read and understood these terms and conditions before becoming a Member of this site. If they contain anything that you are not willing to agree with then your only course of redress is not to use any of the services offered by the Website.
2. Registration to become a Member
To become a Member of the Website, the minimum age requirement is 18 years old in the UK. If you live outside the UK, you will need to ensure that you meet the minimum age requirement for marriage in the country you normally live in or plan to get married in. If you are filling out a registration form on behalf of someone else, they must also meet the age requirement set in line with the country of residence or country of marriage or both.
3. Right to cancel
This section applies to you only if you are a "consumer" as defined in the Consumer Protection (Distance Selling) Regulations 2000 and resident within the EU. You may cancel your order for the Services by giving us written notice within seven working days of placing your order. Within 30 days of your notice we will provide a refund. However, this right of cancellation does not apply once you have started to use the relevant Services. An example of this would be if you obtained information regarding another Member such as their contact detail, then you have used our Services therefore not eligible for a refund.
4: Use of the Services
Password(s) and any other information used to identify a Member are strictly private and confidential and must not be passed on or shared with any third parties.
To access the Services you will need a computer, laptop and or smart mobile phone. It is your responsibility to ensure that you have (and continue to have) one of these devices including the cost of using these devices.
We may deactivate accounts of Members who have not used the Services for six months or more and for whom no password remains valid. In the case of paying Members, this six month period begins on the date that the last password expired.
5: Safety and Security
It is important that you understand that we cannot advise on or broker marriage or relationships; the onus remains on you to decide who is right for you; we just provide the platform and communication details that you have authorised us to share with other Members of the Service.
Furthermore; we do not have a contractual obligation nor moral or ethically responsibility or the technical means to:
6: Your Obligations as a Member
As a Member you agree not to:
7. Member Profile Content
At the Website, we put you the Member in control; therefore for the avoidance of all doubt it is your responsibility to decide which information to publish. As far as the communication between the members is concerned, you give us the consent to allow other Member(s) with a valid Subscription to view your contact information so that they may contact you. We cannot be held liable for any misuse thereof by any other user or third party.
The information supplied by a Member must be accurate and conform to the reality. The consequences of disclosing information on the life of the Member or of other Members are the sole responsibility of the Member concerned.
Consequently, he/she waives all recourse against ITSec Ltd Limited, notably on the basis of any possible damage to the Member's right to his/her image, the Member's honour and reputation, or the Member's privacy, resulting from the dissemination or revelation of information concerning the Member under the conditions foreseen by this agreement since the Member has given his/her prior, free and express consent to such revelation through his/her registering with the Service and in application of this Agreement.
We reserve the right not to accept or to suspend or remove from our Services all or part of any profile, personal ad (email address, phone number or any form of communication IDs within the text areas other than the areas designated for such information) or any other Member Content for any reason we deem fit.
We are not liable for Member Content or other activities of Members which may breach the rights of other Users or third parties.
Members are urged to notify us of inappropriate Member Content. You acknowledge that such notification may take place and that we may take steps outlined in this Agreement in respect of such information which comes to our attention.
We reserve the right not to accept or to suspend or remove from our Services all or part of any profile, personal ad or any other Member Content for any reason we deem fit.
We reserve the right to irretrievably delete messages and other Member Content after any period of time if we exercise any right of termination under this agreement.
8. Payment Terms
The use of the Paid Services assumes that the Member has a Subscription. Members can acquire a Subscription either by using a credit card (on the Internet or by telephone), or by other payment methods proposed by the Website, including agents in various countries.
The prices and the terms of payment for the different Paid Services are displayed at all times on the Website, including at the point when the member chooses to make a purchase.
The activation of a Subscription on a member's account occurs as soon as we have verified the payment. This can happen instantly or as long as it takes the payment to hit our accounts.
The Member can contact us at any time to cancel their Subscription. The cancellation will take effect from the expiry date of the current Subscription, in accordance with clause 15, 'Termination', below.
All subscriptions, where a valid bank card token and authority to auto renew is held by the Website will be automatically renewed unless, the Member notifies us of their wish to terminate their subscription at least 48 hours before the subscription expiry date. The renewal shall be performed in accordance with the manner of payment originally chosen by the Member, at the price rate of the subscription applicable at the time of renewal. For the avoidance of doubt Members can avoid having their subscription auto-renewed if they contact us at least 48 hours before their subscription expiration date to terminate their subscription. Members can also login to their account and set the Auto Renewal settings to off mode.
Members can also subscribe to smartphone applications. These applications can be provided by other service providers (such as iTunes or mobile services providers) and therefore may be subject to other payment conditions than those used and available to Members on any of the Website. Any such applicable terms will only apply to one-off purchases and all relevant terms and conditions associated with these payments will be brought to the attention of the Member prior to purchase.
Purchase of a subscription to a smartphone application or other mobile service(s) does not qualify the Member to use Paid Services on of the Website. A correct type of valid Subscription must exist.
Furthermore, a member may upgrade their Subscription to the next level at any time. We will adjust their balance amount form the existing paid Subscription by providing them with a discount when they upgrade. This balance is only available for upgrading the service and cannot be claimed as a refund in the event a member cancels the Subscription.
A Member may provide a Subscription Gift to another member. In such a case, terms and conditions would be the same as if the Member buys a Subscription for him/herself.
We may delegate payment collection process to our affiliate partners in certain countries where payment by bank card (credit card) may not be an option. These partner details will be shown on the payment page or sent separately when you choose a method of payment specifically offered in acertain country.
8.1 Delivery
Delivery of service activation in most cases is instant where you make a payment by online methods of payment, such as a bank/credit card or via PayPal web payments. Where you send a payment via email using PayPal it may take upto 24 hours to get that reconciled. For all other methods of payments the service activation will occur as soon as the payment hits our system, typically within 24 hours of us receiving the cleared funds.
Where you order tangible goods from us (shop.BiWi.ae), the delivery will be made within 28 days of us receiving the payment. We will give you an estimate delivery date at the time of order and will confirm that with you within 24 hours of receiving the order. All timescales are based on Monday to Friday week.
9. Privacy and protection of Member data
We employ strict standards with respect to protection of privacy and of personal information. We do not store credit card details nor do we share customer details with any 3rd parties. Please see our Privacy Policy for further information.
10. Intellectual Property
The contents, logos, graphics, photographs, animations, videos, texts and functionality of the Website and in the provision of the Services are the intellectual property of the owners of the Website. These may not be reproduced, used or represented without the express permission the Website owners.
The rights of use granted by us to the Member are strictly limited to accessing, downloading and printing from the site the information a Member a may need in order to make use of the membership for the purpose of finding a suitable match. Any other use by the Member is prohibited without the express authorisation of the owners of the Website.
In particular, the Member is prohibited from modifying, copying, reproducing, disseminating, transmitting, exploiting for commercial gain and/or distributing in any form whatsoever the Services, from the Website pages or software codes or elements comprising the Services.
11. Liabilities and Warranties
This section (and any other clause excluding or restricting our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this clause under the Contracts (Rights of Third Parties) Act 1999) as well as to us. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself. If you do not, we shall have no liability to you for that matter.
We shall not be liable for any damage to a Member caused or contributed to by that Member, for example by not complying with this Agreement.
Our liability of any kind (including our own negligence) with respect to the Services for any one event or series of related events is limited to five times the total fees payable by you in the 12 months before the event(s) complained of or the sum of £300 whichever is higher.
In no event (including our own negligence) will we be liable for any:
• economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
• loss of goodwill or reputation;
• special, indirect or consequential losses; or and
• damage to or loss of data (even if we have been advised of the possibility of such losses).
12. Indemnity
You (and/or the Member) agree to indemnify us (including our directors, officers, employees, subcontractors, agents and affiliated companies) against all third party claims and liabilities related to your breach of this agreement and/or to your use of the Services.
13. Functioning of the Website and Services
To use the Services, the Member must have the necessary hardware equipment and software and the necessary parameters required to properly use the website i.e. access to the Internet. Members are also advised to JavaScript functions enabled, cookies enabled, and pop-ups enabled.
The Member must have the skills, hardware and software required to use the Internet or, as appropriate, Internet, telephone and video Services, and acknowledges that the characteristics and constraints of the Internet mean that the security, availability and integrity of Internet data transmissions cannot be guaranteed.
We do not guarantee that the Services will function if the Member activates a pop-up killing tool. In this case, the function should be deactivated before using the Service.
We do not guarantee that the Services will be usable if the Member's internet service provider is unable to provide its services properly. In this context, we cannot be held responsible for the non-functioning, unavailability or adverse conditions of usage of the website resulting from incorrect hardware, problems experienced by the Member's internet service provider or blockages on the Internet networks or for all other reasons outside our control. Moreover, due amongst other things to the specifics of their Internet browser, Members connecting through AOL may encounter problems making our sites function properly. Furthermore, smartphone applications are only available to our Members in possession of the smartphone handset and internet access is required.
Under these conditions, we do not guarantee that the Services shall function without interruption or error. In particular, the use of our Website may be interrupted at any time for the purposes of maintenance, updates or technical improvements, or to develop its content and/or presentation. Whenever possible, we shall inform its Members prior to maintenance work or updates.
14. Third party websites
We or third parties may provide links on our Website to third party websites. You use them at your own risk. We do not review such sites. We do not recommend or endorse such sites nor are we responsible for the content of those sites or any goods or services offered thereon. If in the course of performing a search on our site you encounter any third party website the use of which would violate applicable law, you must immediately cease use of such website.
15. Termination
A Member may at any time and without the need to provide any reason end his/her registration with us by requesting the closure of his/her account in the area of the website designated for such purposes. Such request shall be deemed effective from the first working day after receipt by us of the request for closure of the account concerned. Such a request does not trigger reimbursement of, if appropriate, any time remaining on the Member's subscription.
Termination of a subscription, by a Member, shall be effective on the applicable subscription's expiration date provided; the Member has contacted us at least 48 hours before their subscription expiration date in order to terminate the subscription.
Without prejudice to the other provisions hereof, where the Member commits a serious breach, we will terminate the Member's account without prior notification or warning. Such termination shall have the same effects as a termination by the Member.
Without prejudice to the other provisions hereof, where the Member commits a breach, we will terminate the Member's account seven (7) days after having sent to the Member an email requesting unsuccessfully that he or she comply with these Terms of Use.
Such termination shall take effect without prejudice to any damages that we might claim from the Member or his/her beneficiaries and legal representatives, in compensation of the harm suffered as a result of such breaches.
The Member will be informed by email of the termination, or the confirmation of the termination, of his/her account. Data relating to the Member will be destroyed at his/her request or upon expiration of the legal time period following the termination of the Member's account.
As noted in herein, Members can also subscribe to smartphone application. Smartphone applications can be provided by other service providers and therefore may be subject to other termination requirements and provisions. Members are urged to consult their Smartphone application for full details.
16. Entire Agreement
This Agreement and the pages on this website to which these terms refer, constitute a contract that governs the relationship between the Member and the Website. They cancel and replace any conditions that may have been agreed to in the past, even if not directly withdrawn or amended, and constitute the entirety of the rights and obligations of ours the Members'.
If any of the provisions of these Terms of Use is declared void in application of a law, a regulation, or a final decision of a court having proper jurisdiction, all other provisions shall remain fully in effect. Furthermore, failure by a Party to take action in respect of the breach by the other Party of any provisions of these Terms of Use, shall not be interpreted as constituting a waiver by said first Party of the right to take action in future in respect of such a breach.
18. Jurisdiction and Applicable Law
This contract shall be governed by English law and any disputes will be decided only by the English courts.
For any questions you wish to ask, you may contact us by completing the contact us form.